Sentinel Blue
Enterprise cybersecurity for small and medium businesses | Specialize in defense and federal | Ask us about CMMC/DFARS
IT Support Technician
Location
California + 6 moreAll locations: California, Colorado, Hawaii, Nevada, Oregon, Utah, Washington
Posted
145 days ago
Salary
$50K - $65K / year
High SchoolEnglish
Job Description
• Receive, triage, and analyze IT service requests, incidents, and other tasks, and work to resolve issues through onsite and remote support.
• Perform systems administration work in Office 365, Active Directory and other line of business applications.
• Communicate with clients through email, chat, and phone to keep them aware of active requests and incidents.
• Assist in the management, implementation, and maintenance of IT infrastructure (internal and client-based).
• Contribute to internal knowledge bases, client education articles, and public release articles and research papers.
• Contribute to reports, briefs, and presentations.
Job Requirements
- U.S. citizenship - by nature of our work with the defense industry, all employees must be eligible for a Secret clearance.
- General knowledge of IT systems, including virtualization, Windows 10, endpoint management, and desktop support.
- General knowledge of networking and audio-visual support.
- Ability to independently investigate and understand IT support requests, and follow established processes to rapidly respond.
- Strong communication skills.
Benefits
- Fully paid individual healthcare, vision and dental insurance for the employee.
- Paid certification and training opportunities.
- Three weeks of paid vacation + 10 paid holidays.
- A supportive environment with a focus on keeping healthy work-life balance.
- Retirement benefit (401k) with company match.
