• Partner with all IT functional teams, IT Senior Management, corporate and divisional management to meet the needs of our hospitals. • Execute appropriate teamwork and communications with all local/regional leaders of the organization within their assigned region to ensure we meet our hospitals’ needs. • Collaboratively working with all stakeholders in supporting departmental & business initiatives while ensuring prioritization and execution of the initiatives are met. • Represent the IT organization professionally in dealing with our VEGgies & Customers. • Interview for additional staff as needed to ensure the highest level of customer service is maintained. • Focus on continuous IT improvements for a better customer experience. • Maintain a consistent, open, proactive, and productive line of communications with the local leaders acting as their point of escalation within the IT organization, especially regarding service-related issues and requests. • Protecting data, software, and hardware by coordinating, planning, and implementing the proper operational measures • Work with local staff to review and finalize specifications and project plans for various infrastructure and hospital projects. • Define criteria, select, interview, and hire new Field Service resources based on local needs, minimum technology skills, and customer service skills • Recommend and maintain streamlined Hospital technology and implement best practices. • Travel is required; to support our local hospitals every day + New Hospital Openings. Frequent flights and driving will be required. Expect to be on the road 3-5 days per week at times, and willingness to drive and fly frequently is part of the role. • Weekend or holiday travel may be required to align with our hospital openings.