• Management and motivation of all members of the Voice Engineering & Operations team • Responsible for the Voice VoIP &TDM Networks, including Voice Mail system, and ensuring optimization for: o least cost routing, capacity, reliability & software updates • Planning & executing the migrations of Voice services, including Voice Mail, from the TDM to the VoIP switches • Tier 3 Support, which is the highest level of escalation, of network issues in conjunction with the NOC • Responsible for Voice network Operations work activities, as listed below, and ensuring they are performed efficiently & accurately: o E911 & NG911 • Voice Mail • Operator Services & Directory assistance • Stir/Shaken & Robo Call mitigation • SS7 network • LERG Updates along with its associated translation changes • CALEA • Tracebacks • Management and cultivation of relationships with internal client groups such as Marketing, Sales, Products, Call Centers, NOC, IT & Regulatory • Management of all Voice Engineering & Operations vendors related to the day-to-day “care & feeding” of the Voice network • Project management of corporate initiatives from conceptual stage through completion including issue identification & resolution, progress reporting, budget tracking & ongoing operational excellence • Oversee Voice network capital budget process & planning within Engineering • Mentor, coach, review performance & develop team members to pursue their management or technical career track • Performs other duties as required to support the business and evolving organization.