• Serve as the primary post-sale contact for new healthcare clients • Lead onboarding and implementation of MTM programs, coordinating across internal teams (ops, culinary, tech, customer support) • Develop detailed launch plans, timelines, and training materials tailored to client workflows • Ensure a smooth handoff from AE to AM with full context of client goals and delivery requirements • Manage day-to-day relationships across a portfolio of healthcare clients • Monitor account health, proactively flag risks, and identify opportunities for optimization • Track program performance (e.g. utilization, adherence, satisfaction) and share regular reports • Lead renewal conversations in partnership with AEs, identifying expansion opportunities • Act as the voice of the client internally by partnering closely with ops, product, culinary, and marketing to improve service delivery and customer experience • Help shape playbooks and best practices for onboarding and AM as we scale the healthcare team • Support compliance, billing, and reporting requirements across different payers and programs