• Design and architect comprehensive customer experience solutions leveraging AWS services, particularly Amazon Connect, with a focus on integrating generative AI capabilities to enhance customer interactions • Develop proof-of-concepts and prototypes to demonstrate innovative solutions to clients, showcasing the potential of combining cloud technologies with AI • Lead technical discovery sessions and workshops with clients to understand their unique business challenges and translate them into actionable technical solutions • Write and review code for critical components of client solutions, ensuring high standards of quality and scalability • Create detailed technical specifications and architecture documents that align with both client requirements and AWS best practices • Support continuous value delivery initiatives, including solution design, demonstrations, and implementation for signed customer engagements.