• Lead, mentor, and develop the Workers’ Compensation New Business Underwriting team, fostering a culture of accountability, collaboration, and high performance. • Provide coaching, training, and technical guidance to underwriters at all levels. • Manage staffing, workload distribution, and performance evaluations. • Serve as a key leader within the WC department, partnering closely with other managers and senior leadership. • Oversee new business underwriting across multiple carrier partners, ensuring strict adherence to each carrier’s guidelines, appetite, and workflows. • Act as an escalation point for complex risks, underwriting exceptions, and agent inquiries. • Maintain strong relationships with carrier partners and collaborate on underwriting strategy, appetite alignment, and operational improvements. • Own and optimize underwriting workflows, processes, and procedures to improve efficiency, accuracy, and throughput. • Monitor and achieve SLA performance across all new business underwriting functions. • Identify bottlenecks, implement process improvements, and drive automation or system enhancements in partnership with internal teams. • Ensure compliance with regulatory requirements, carrier rules, and internal quality standards. • Partner with Product, IT, Operations, and other internal teams to resolve issues, enhance systems, and support new initiatives. • Collaborate with Business Development and Carrier Relations to support growth strategies and carrier expectations. • Participate in carrier audits, reviews, and performance discussions. • Track and report on underwriting performance, SLA adherence, productivity, and quality metrics. • Analyze trends to identify opportunities for improvement or training. • Provide insights and recommendations to leadership on team performance, risk trends, and operational needs.