• Support network infrastructure operations with focus on configuration management, monitoring, system integration, and ticket resolution under guidance of Referral and Senior Engineers. • Provide LAN/WLAN network sustainment and operations services to the MHS MTFs and related activities. • Plan, install, and support hardware and software upgrades under senior guidance. • Implement network configuration changes per approved standards and change control. • Monitor network performance and respond to anomalies using monitoring tools. • Support system integration activities and coordinate with application support teams. • Manage ITSM ticket queues and resolve customer issues within SLA timeframes. • Conduct monthly trend analysis and ticket query reporting. • Support change request assessments and ensure 24-hour turnaround. • Assist with network inventory management and NMS compliance (98.5% accuracy). • Create and update technical documentation and work instructions. • Participate in testing and validation of network changes. • Provide customer communication and technical support coordination.