• Assist with Epic Configuration: Support customization and configuration of Epic applications to meet organizational needs. • Workflow Analysis: Observe and document clinical and administrative workflows to understand system requirements. • Testing & Validation: Participate in testing new builds, upgrades, and patches to ensure accuracy and functionality. • End-User Support: Help troubleshoot basic issues and escalate complex problems to experienced analysts. • Training Support: Assist in creating user guides and training materials for member staff. • Documentation: Maintain detailed records of system changes, workflows, and troubleshooting steps. • Collaboration: Work closely with experienced analysts and clinical teams to learn best practices in healthcare IT. • Engage in training and development activities to build analytical and technical skills.