Care Guide Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 501-1,000Since 2008Company SiteLinkedIn

Location

Utah

Posted

37 days ago

Salary

$20 - $39 / hour

High SchoolEnglish

Job Description

• Providing expert technical and customer support to both medical and non-medical customers. • Troubleshooting, resolving technical issues, and ensuring customers benefit from the company’s products and services. • Coordinate with care center staff to provide exceptional experiences for patients and members. • Address inquiries, make appointments, and maintain effective communication. • Provide customer service regarding medical appointments, insurance verification, and benefits. • Process medical orders, including verifying patient information and ensuring accuracy in documentation. • Diagnose and resolve technical and customer service-related issues. • Accurately document all customer interactions in the company's CRM or ticketing system. • Collaborate with other internal teams to improve customer service processes.

Job Requirements

  • Must be able to start on March 9, 2026 and be present for all training for the following 6-8 weeks.
  • Must successfully complete 6-8 weeks of training with 100% attendance.
  • Strong problem-solving skills.
  • Technical expertise.
  • Customer-focused approach.
  • High level of professionalism in handling sensitive medical information.
  • Clear speaking and listening abilities.
  • Ability to maintain stable internet connectivity.
  • Ability to type quickly and accurately.

Benefits

  • This position is bonus eligible based on individual and company performance.

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