• Support the management of defined benefit administration accounts, focusing on client satisfaction, retention, and growth. • Work with clients and leadership to help implement business strategy, service models, and operational priorities. • Help ensure business units meet SLAs, performance metrics, and service delivery standards. • Assist in initiatives focused on process improvement, operational efficiencies, and system enhancements. • Support accurate documentation of client requirements, plan provisions, and operational details to aid effective account management. • Collaborate with internal and external stakeholders to maintain strong partnerships and high levels of client satisfaction. • Contribute to the development and review of performance reports, KPIs, and operational metrics. • Ensure compliance with organizational policies, regulatory requirements, and client contractual obligations. • Assist in planning, implementation, and execution of business continuity plans (BCP) for defined benefit operations.