• Serve as the first-line leader and mentor to the SDR team. • Provide daily support, guidance, and coaching to help team members improve outreach quality, messaging, efficiency, and productivity. • Conduct call reviews, email reviews, and performance feedback sessions. • Support new hire onboarding by training on tools, workflows, product knowledge, and prospecting best practices. • Foster a positive, high-energy team culture that aligns with company values. • Train SDRs on core skills: cold calling, email writing, sequencing, objection handling, and personalization. • Maintain and update training materials and SDR playbooks as needed. • Partner with management and enablement to refine ongoing learning initiatives. • Help strengthen product and industry knowledge across the SDR team. • Track daily/weekly team performance metrics including: Activity volume (calls, emails, sequences) Conversion rates (connects, meetings set, show rates) Pipeline influenced. • Prepare and deliver clear performance reports to SDR leadership and Sales Leadership. • Identify gaps and recommend action plans to improve results. • Ensure the team adheres to SLAs, process consistency, and CRM data hygiene. • Maintain a partial individual quota by performing outbound prospecting and setting qualified meetings. • Partner with account executives to ensure high-quality handoffs. • Stay sharp on prospecting techniques to lead by example. • Work closely with Sales, Marketing, and Enablement to improve lead quality, messaging, and campaign execution. • Provide feedback on market response, objections, and trends. • Help optimize sequences, talk tracks, and ICP/personalization strategies.