• Build and maintain a trusted relationship with assigned accounts and agency staff. • Visit client locations throughout the Pharmacy service area and provide pharmacy service audits and training in a collaborative and supportive manner. • Document findings in pharmacy CRM tool, submit Daily Reports via email to designated pharmacy contacts. • Understands the services and scope of the pharmacy to effectively communicate with the account about pharmacy processes. • Resolve complaints and grievances related to the pharmacy services in conjunction with the pharmacy team. • Assist in educating clients on the pharmacy’s processes. • Be an innovative liaison by discussing ideas with pharmacy staff on how to effectively meet the demands of our consumers. • Participates and actively engages in professional meetings, conferences, and other sponsored events as may be requested. • Manage complex client concerns and requests in a professional manner to ensure appropriate resolution and adequate follow- up.