• Drive the technical vision and develop an architectural roadmap for the suite of products • Contribute directly to development efforts as needed – writing, reviewing and troubleshooting code in Java, Spring, JavaScript (Vue.js or similar) and SQL • Lead development initiatives, ensuring quality, scalability and maintainability • Guide the team in applying sound engineering practices, code standards and design principles • Identify and execute UI/UX improvements to elevate product usability and customer satisfaction • Directly manage a team of software developers, including hiring, performance reviews, and career development • Mentor and coach team members, fostering a culture of continuous improvement and learning • Encourage best practices through code reviews, pair programming, and continuous learning • Develop and refine development processes, including source control, deployment, CI/CD, and environment management • Collaborate with internal groups to ensure developers have the necessary hardware, software, and tools • Serve as the primary escalation point for customer-facing issues from the support team, including direct involvement in investigations and customer communications as needed • Work closely with Product Management to translate product requirements into actionable development plans and timelines • Communicate project status, risks, and updates to internal stakeholders and customers