• Contact patients to explain our CCM program • Answer questions about the program • Offer patients an opportunity to enroll • Manage the enrollment process to ensure a smooth transition to the Clinical team • Educate potential patients on the benefits of the CCM program • Retrieve patient information to determine suitability for the CCM program • Interpret and explain information such as eligibility requirements, application details, pricing, and what to expect after enrollment • Protect the security of patient information • Comply with HIPAA and Medicare Fraud, Waste, and Abuse rules and regulations