• Maintain a secure, HIPAA-compliant private workspace at home to ensure focus and confidentiality. • Engage with individuals over the phone, providing support to those experiencing emotional distress or mental health challenges. • Build rapport and foster client engagement during calls. • Assess and mitigate risk while maintaining accurate, thorough documentation. • Provide resources, information, and referrals as needed. • Assist callers in identifying positive coping strategies and developing safety plans. • Intervene during emergencies when necessary. • Stay calm, professional, and focused while multitasking in a fast-paced environment.