• Lead, mentor and grow a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement • Partner with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers • Manage the execution of infrastructure projects aligned with business goals and technology roadmap • Guide the procurement, installation, and configuration of compute, storage, and networking hardware • Oversee the management of hardware, network & storage infrastructure including Cisco switches, routers, Fortigate firewalls, HPE SANs and compute Nodes • Ensure the stability and performance of Windows Server environments, Remote Desktop Services, including Active Directory (on-prem and Entra ID) • Drive automation of provisioning, configuration, and routine maintenance tasks using tools such as Terraform, Ansible, PowerShell, and Azure DevOps • Collaborate with Information Security teams to ensure infrastructure designs meet security and compliance standards (such as SOC 2) • Proactively enhance monitoring and alerting systems to detect and resolve issues before they impact customers • Maintain comprehensive documentation and ensure knowledge sharing across the team • Manage a 24x7 on-call rotation and ensure the timely resolution of issues