• Deliver prompt and accurate claims service to policyholders and agents for both multi-peril crop insurance (MPCI) and crop hail claims • Complete field inspections and communicate with involved parties • Perform investigations and determine appropriate adjustments • Administer insurance policies to ensure compliance with state and federal regulations • Partner with Field Claims Manager to ensure effective and efficient claims operations • Accurately document, process and transmit loss information • Provide overflow support to Compliance Department for quality control audits • Build and maintain relationships with customers by providing timely services • Coach claims adjusting team and mentor team members