• Monitoring multi-entity accounts receivable ageing reports to identify overdue accounts • Contacting clients using both written and verbal methods • Recording all collection activities and communication in the accounting and ERP systems • Investigating and resolving payment discrepancies or disputed invoices in coordination with other relevant business units • Issuing account statements and reminders to customers as required • Preparing and maintaining accurate AR records and collection reports for management review • Escalating delinquent accounts to management for further action • Appling payments and reconciling accounts as needed to ensure data accuracy • Assisting with month-end AR close and reporting • Maintaining professionalism and diplomacy in all customer communications