• Provide friendly on site and remote support for our clients using Sage ERP accounting software. • Investigate and resolve Sage ERP user application questions and issues. • Assist in the sales support cycle, training, planning and consulting of new installations, implementations and upgrades. • Provide on-site, and remote support to users of Sage ERP software applications. • Research source of errors, resolve problems and recommend program changes. • Answer client inquiries in regard to specific software such as Sage ERP, database, printing and operating systems. • Help in teaching procedures and answer all client requests for information. • Correct client technical problems that may impact data files on client systems. • Manage new installations of Sage ERP application and peripheral software at client site. • Test for compatibility and proper function of applications including Sage authorized third party software products (Crystal Reports and Sage Intelligence). • Plan, manage and execute software installations and upgrades. • Migrate client data from other accounting systems. • Effectively present information and respond to questions from groups of managers, clients, customers and the public. • Define problems, collect data, establish facts, and draw valid conclusions. • Interpret extensive variety of technical instructions in written and verbal form.