• Provide advanced support, analysis, and optimization of the clinic’s practice management (PM) and clearinghouse systems • Act as a subject matter expert for Waystar, CareLogic, and Medgen • Ensure that scheduling, registration, coding, and billing-related workflows run efficiently • Partner with clinical, operational, and administrative teams in medication assisted treatment setting to improve patient access • Streamline operations and ensure compliance with state and federal regulations • EMR setup and configuration related to RCM • Maintain payor list and billable service mapping • Work on assigned projects independently and track progress to meet deadlines • Assist with legacy system preparation & cleanup • Troubleshoot RCM related tickets • Protect patients' rights by maintaining confidentiality of personal and financial information • Assist in companywide initiatives related to implementation, software set-up, and maintenance • Manage and field questions from key stakeholders regarding RCM onboarding, process changes, and operations • Evaluate process, make process improvements, and update process changes related to EMR RCM Specialist role • Attend, participate in and facilitate meetings as necessary • Document changes, workflows, and processes • Implement and maintain EMR, Clearinghouse, and RCM Services workflows