• Greet patients, check them in, and help them get comfortable upon arrival to the office • Answer and return incoming client phone calls, messages, and emails • Schedule client appointments • Verify client insurance benefits • Obtain prior authorizations, as needed • Collect client payments (co-pays, co-insurances, etc.) • Enter payments received by clients or pay sources • Complete appointment verification calls to clients prior to scheduled appointments • Coordinate with internal team and external sources regarding client billing • Entering data/information into the scheduling/electronic health record system • Manage inventory and supplies • Perform clerical tasks including, but not limited to: Copying and faxing documents, Scanning/uploading records into EHR system, Drafting forms and documents, Organizing office supplies and documents, Receiving and filing mail, as well as sending outgoing mail, Mail patient billing statements • Assist in the regular auditing and maintenance of client charts and company documents • Provide superior customer services to clients and staff through written and verbal communication in a timely manner • Maintain general appearance and cleanliness of common areas (sanitize common areas, refill snack container, etc.) • Under the direction of administrative manager, contact insurance companies and referral sources as needed regarding questions, billing discrepancies, or any other concerns presented by clinical team • Provide effective communication to all staff and employees • Respond to internal and external emails in a timely fashion, within 24 hours upon receipt of email • Other tasks as assigned by administrative manager or CEO