• Instance Configuration: Customize workflows, forms, letters, and definitions to meet client-specific requirements. • Technical Support: Address implementation queries, manage enhancements, and conduct user acceptance testing (UAT). • Client Training: Lead software training sessions to familiarize client with the platform. • Collaboration: Work with clients to clarify implementation requirements and timelines, and update project tasks in tools like Asana. • Documentation: Develop and maintain configuration steps, troubleshooting procedures, and knowledge base content for internal and client use. • Problem Solving: Troubleshoot and resolve software configuration issues by reviewing logs and code. • Team Support: Assist in testing new features, mentoring team members, and refining implementation processes.