• Leading customers through implementation, onboarding, and adoption, ensuring their success from setup through scale. • Conducting 2-4 high-impact customer sessions daily, including hands-on modeling and training calls. • Building and refining financial models - forecasts, balance sheets, income statements, and scenario analyses. • Partnering with internal product and success teams to continuously improve Runway’s onboarding experience. • Measuring and driving outcomes like time-to-value, customer retention, and user independence.