• Own and manage a portfolio of ~20–25 strategic DFR accounts, each valued at $500K+. • Serve as the primary relationship owner for executive, operational, and technical stakeholders. • Lead Executive QBRs, SLA reviews, and renewal strategy sessions with decision-makers. • Drive adoption through onsite visits, training programs, and operational support. • Manage trial-to-program conversions for Year 1 DFR customers to ensure retention and expansion goals are met. • Coordinate DFR trials, demos, and go-live activities in collaboration with regional demo teams and Post-Sales Engineers. • Maintain accurate account health scores, renewal forecasts, and activity tracking in HubSpot CRM. • Identify at-risk accounts early, develop recovery plans, and escalate issues where needed. • Track public sector funding cycles and manage multi-year renewal timelines. • Collaborate cross-functionally with Sales, Post-Sales, Support, Product, and Engineering to ensure a seamless customer experience. • Provide structured feedback to Product and Leadership on customer insights, feature requests, and operational trends. • Act as a customer advocate in roadmap and strategic planning discussions. • Travel extensively (60–70%) to conduct onsite visits, training sessions, and executive briefings.