• Manage Varo Bank's Dispute Operations, encompassing oversight of both domestic employees and off-shore managed service providers for dispute processing. • Establish, monitor, and refine dispute processes & procedures using Key Risk Indicators (KRIs) and Key Performance Indicators (KPIs). • Maintain a robust control environment through the performance of risk and control self-assessments and the execution of necessary remediation plans. • Partner with the Fraud team to identify emerging fraud patterns and implement loss mitigation strategies. • Act as the primary escalation point for all dispute issues and necessary reporting. • Drive both transformational improvement as well as tactical enhancements collaborating with product and engineering teams to transform the customer experience, minimize losses, ensure regulatory compliance, and boost operational efficiency. • Lead readiness efforts for new products and features impacting disputes, working closely with implementation teams to ensure safe and successful deployment.