• Manage the full lifecycle of Liatrio laptops and hardware — purchasing, imaging, shipping, and reclaiming devices as employees join or leave. • Configure and maintain macOS and Windows devices using MDM solutions • Ensure all devices are properly enrolled, encrypted, and compliant with company security policies. • Maintain a current inventory of all hardware and software assets. • Set up new hires with the right accounts, permissions, and tools before their first day • Provide clear, friendly onboarding guidance and one-on-one help when needed • Manage access removal and device recovery during offboarding • Keep process documentation up-to-date to ensure a consistent experience for every employee • Automate onboarding/offboarding workflows using scripting or workflow tools • Be the go-to person for employee IT issues — from password resets and VPN access to software installs and Zoom audio problems • Provide fast, empathetic, and clear support via Slack, Zoom, or ticketing tools • Troubleshoot across multiple systems: Google Workspace, Slack, Zoom, and more • Track common issues and proactively address recurring pain points. • Administer and maintain internal SaaS applications (Google Workspace, Slack, Zoom, etc.). • Manage group memberships, distribution lists, and SSO access • Maintain and document internal IT configurations, including automation scripts, access requests, and permission workflows • Monitor for inactive accounts, license waste, or access anomalies • Assist in evaluation and procurement of additional systems and tools as needed. • Ensure MFA, encryption, and patching are always enforced • Monitor for software updates and push them via MDM or remote management tools • Assist with periodic security audits and compliance checks • Coordinate with external vendors for warranty or hardware service needs. • Develop and implement backup and restoration plans as appropriate.