• Responsible for ongoing technical and functional support of IAM systems, including the use of appropriate utilities and tools for IAM application health monitoring • Monitors the system's interfaces/connectors to insure they are always functioning • Coordinates with IT on issues requiring technical or interface support • Lead the collection and analysis of business and technical requirements to develop medical center IAM processes and procedures • Responsible for assuring system upgrades and patches as needed • All software must be maintained on current, supported versions • Monitors, tracks, and records system performance and utilization metrics • Document and thoroughly understand IAM applications architecture, system configuration across platforms, and interface with various systems, and use this knowledge effectively to resolve potential issues • Effectively communicate highly technical information to both technical and non-technical personnel • Work with enterprise architecture, information management, technical delivery, and applications teams to ensure that there is a convergence of business, technical and security requirements for IAM solutions design and service delivery • Performs job functions adhering to service principles with customer service focus of innovation, service excellence and teamwork to provide the highest quality care and service to our patients, families, co-workers, and others • Other duties as assigned.