• Establish strong relationships with existing clients to promote Cennox and serve as their single point of contact. • Works with the client to develop and maintain a Business Account Manual (BAM) for all Service Accounts assigned and distribute to the field, call center, logistics and client service personnel. • Proven capacity to review customer contracts at length to gain high-level understanding of contractual obligations and expectations. • Function as the single point of contact for all service-related issues including escalations and invoice disputes in a timely manner. • Establish and maintain a regular meeting schedule with each assigned customer and maintain meeting minutes. • Video conference calls as requested by the customer. A professional appearance and backdrop are mandatory. These can be weekly/bi-weekly/monthly depending on the customer’s preference. • Review monthly reporting and provide recommendations on how to improve performance, efficiency and how to improve customer satisfaction. • Also reviewing additional Cennox services with customers to provide new business opportunities. • Daily review of customer billing que. All other duties as assigned.