PickTrace develops workforce and harvest management software for large farms.

Implementation Specialist

Implementation SpecialistCustomer SuccessContractRemoteTeam 51-200Since 2014H1B SponsorCompany Site LinkedIn

Location

California

Posted

131 days ago

Salary

Not specified

EnglishSpanish

Job Description

• Provide onsite support and assist to ensure clients are effectively adopting our software • Collaborate directly with Field users in building greater comfort with our application • Lead in-person training sessions to uplevel PickTrace users • Build relationships with our clients and establish yourself as a trusted point of contact for questions, concerns, and feedback • Document and share learnings and feedback from clients and users across the business • Collaborate cross-functionally with Support, Implementations, Customer Success, Product and our Engineering teams to solve our customers’ needs, better understand users, and incorporate learnings into the product and proposed Field processes • Contribute to the vision and process for onboarding and support success.

Job Requirements

Must be bilingual in English and Spanish
Willingness to be onsite with our customers 80%+ of the time
Agricultural experience and/or knowledge strongly preferred
You have a Customer-service orientation and a genuine desire to drive successful outcomes within the agricultural sector
An exceptional communicator who can clearly diagnose and articulate problems and solutions even when operating under uncertainty
A dynamic team-player who can work effectively within a small, nimble, and collaborative team
An effective trainer who can tailor communication styles and training approaches for users with varying degrees of technical acumen on how to use PickTrace technology in the field
Comfortable working in a dynamic and fast-paced environment