• Prepare and deliver reports, recommendations, and/or alternatives that address existing trouble areas or potential optimizations in operating systems across the organization. • Create system design proposals with consideration of business process improvements, and ensure proper configuration in the system. • Collaborate and coordinate with third party system provider(s), and research new features, software upgrades, production problems and resolutions. • Ensure compatibility and interoperability of in-house computing systems. • Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. • Collaborate with Senior Analyst to review operational data and assist in data reporting issues with operational leads, strategic analytics, and IT database teams. • Create systems models, specifications, diagrams, and charts to provide direction to system programmers as needed. • Provide production support by working with the company’s Service Desk team and VAR/ASP to insure service restoration, while insuring the proper documentation of problem events is captured; perform root cause analysis, problem/defect resolution, and implementation of corrective measures. • Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support. • Provide orientation and training to end users for all modified and new systems. • Collaborate in the planning, design, development, and deployment of new applications and enhancements to existing applications. • Conduct research on software and hardware products to justify recommendations and support purchasing efforts. • Support cost-benefit and return on investment analyses for proposed systems to aid leadership in making implementation decisions. • Support meetings with decision makers, systems owners, and end users to define business, financial, and operations requirements and systems goals, and to identify and resolve systems issues. • Participate in design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow. • Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems. • Identify and establish scope and parameters of systems analysis in order to define outcome criteria and measure-taking actions. • Other duties as assigned.