• Develop a comprehensive understanding of the sales process, from contract initiation to billing and renewal options. • Be part of the team that becomes the subject matter expert on all things downgrades, cancellations and renewals and process them in the billing system • Be able to understand the mechanics of new accounts and upgrades to assist the team during high influx and financial close periods • Become an expert on product catalog and bundled offerings to facilitate optimal outcomes in renewal and other contract discussions • Work closely with customers (via phone and email) to understand their business needs and adjust their contracts as necessary • Investigate and resolve subscription discrepancies by working closely with customers and internal stakeholders. • Identify process improvements and explore automation opportunities to streamline operations.