Contact Center Solutions

Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

131 days ago

Salary

$15 / hour

High SchoolEnglishAndroidI OSVo IP

Job Description

• Provide excellent customer service from a secured home office • Communicate effectively with clients and customers • Utilize provided tools for remote support • Maintain professional and dedicated workspace

Job Requirements

Must speak English fluently.
Be able to type 40 words per minute or greater.
High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed.
Dedicated home office space, which is free from distraction, and with a door that can be closed and locked.
A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM.
Must have Remote Desktop Connection (RDC) installed.
A 19″ flat panel monitor (minimum), multiple displays recommended and preferred.
A webcam, for training, compliance, and collaboration purposes.
A wired network connection (wireless is not permitted).
An approved-brand USB headset for VOIP (Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series)
A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred.

Benefits

Paid time off (PTO)
Flexible scheduling
Health insurance through Aetna
Dental insurance through Sun Life
Vision insurance through VSP
Supplemental products through Allstate including accident and disability coverage