• Lead the design and architecture of ServiceNow solutions, ensuring alignment with business and IT strategies. • Define technical standards, best practices, and governance models for ServiceNow implementations. • Architect scalable and maintainable solutions across ITSM, ITOM, CSM, HRSD, SecOps, GRC, and other modules. • Provide architectural guidance for custom applications and enhancements within ServiceNow. • Oversee the design and development of workflows, business rules, UI policies, and client scripts. • Ensure optimal performance, security, and compliance in ServiceNow implementations. • Lead ServiceNow upgrades and migrations, ensuring minimal business impact. • Design custom integrations with third-party applications using REST, SOAP APIs, Integration Hub, and MID Servers. • Work closely with business stakeholders, developers, administrators, and leadership teams to gather requirements and translate them into technical solutions. • Provide technical leadership and mentorship to development teams. • Conduct architectural reviews, impact assessments, and design validation. • Establish and enforce governance policies to ensure ServiceNow best practices. • Perform platform health checks, performance tuning, and optimization. • Ensure compliance with ITIL and enterprise architecture frameworks. • Drive automation and AI-driven enhancements to improve ServiceNow efficiency. • Stay up to date with ServiceNow releases, features, and industry trends, recommending innovations. • Conduct periodic service reviews and post-implementation evaluations.