• Gathers records such as purchase orders, sales tickets, work order & charge slips in order to verify billing • Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service or credit contract with customer • Records information about financial status of customer and status of collection efforts • Documents correspondence on the customer accounts within the billing system • Assist customers with online payment services • Work closely with brokered accounts to track payments and provide information requested by them to identify short pays • Produce manual invoices for certain customers requiring additional details • Learn and utilize all billing tools available • Other duties as assigned