• Overall responsibility for the strategy, P&L and operational performance of the Facility & Operations product line • Develop and execute against the strategic plan for the product line that will ensure strong growth and profitability • Meet agreed P&L targets, including BQR (EBITA + Net Revenue Growth); Core Ratio; and Customer Satisfaction and Attrition • Actively monitor their P&L performance against the forecast, and drive the quarterly P&L re-forecast process • Development of talent pipeline and succession planning to support the growth objectives within their P&L, including talent attraction and retention, building capability and employee engagement across the P&L • Providing mentoring and coaching for upcoming leaders for the future, ensuring that there is leadership succession and strong bench strength for the future • Ensure structure and resourcing levels will enable P&L objectives to be met • Strategic internal and external key stakeholder management • Escalation point for key customers issues within their product line • Ensure adequate customer attraction and retention strategies are in place to meet the agreed objectives, ensuring sales team executes against agreed upon sales strategy • Identify risks and issues and put in place remediation and mitigation plans • Responsible for the product marketing strategy and execution • Support sales to gain new name customers within a competitive environment that is driven by an excellent product reputation • Be hands-on in day-to-day operations including revenue forecasting, R&D capacity management, customer support • Work with sales and professional services on revenue forecasting, services resourcing • Become a subject matter expert on the market, the product, and the competition • Be a go-to person and strategic leader on day-to-day basis within the company • Research customer and vertical needs and identify where there may be opportunities for the organization to partner, build or buy • Report findings to General Manager • Build Customer Success Management expectations and ensure Sales Team delivers • Support VBU Leader in overall strategy of the business