Ledgebrook
Modernizing the Specialty insurance industry
Claim Manager
Location
United States
Posted
120 days ago
Salary
Not specified
Bachelor Degree10 yrs expEnglish
Job Description
• Oversee portfolio of General Liability and Unsupported Excess Liability claims
• Ensure Third-Party Administrators (TPAs) deliver timely, thorough, and cost-effective claim resolutions
• Collaborate with leadership, underwriting, actuarial, and technology teams to refine claim management platform
• Help define best practices across multiple casualty market segments
Job Requirements
- 10+ years handling Commercial General Liability (CGL) Bodily Injury, Property Damage, and Personal & Advertising Injury claims
- 5+ years managing litigated CGL claims, developing and executing defense strategies
- 3+ years handling non-admitted market Excess & Surplus Lines claims
- 2+ years overseeing claims handled by Third-Party Administrators (TPAs)
- 2+ years supervising claim professionals - coaching, mentoring, and driving performance
- Proven ability to analyze coverage and prepare reservation of rights or coverage decision letters
- Strong litigation management skills - selecting, directing, and evaluating defense counsel
- Experience participating in quality assurance claim file reviews and process improvements
- Analytical mindset: You dissect complex claims, evaluate exposure, and create actionable strategies
- Coverage expertise: You interpret and apply policy language with precision and clarity
- Collaborative communicator: You build alignment across underwriting, legal, product, and operations teams
- Technology & innovation: You're proficient with modern claims systems, data, and analytics tools - and eager to implement workflow improvements that drive speed, accuracy, and customer satisfaction
- Customer focus: You combine empathy and responsiveness with professionalism
- Entrepreneurial drive: You take ownership, challenge the status quo, and help build scalable, forward-thinking solutions
- Decisive leadership: You make informed, timely decisions with confidence and accountability
Benefits
- Health insurance - 100% employer-paid option available
- Additional benefits including 401(k), dental, vision, and other coverage options
- Remote work and flexible hours - work from where you perform best
- Unlimited time off policy - we trust you to manage your time and energy
- Culture of ownership, autonomy, and purpose - where your impact is visible and valued
