• Oversee user technical support to end users. • Oversee and manage helpdesk tickets ensuring SLAs are met. • Create and maintain department SOPs and documentation. • Managing system-level administration, including SSO and MFA configuration across multiple platforms. • Provisioning, endpoint management, and conditional access setup for both employees and external clients. • Utilizing IT Glue, oversee and manage Inventory Management including licensing. • Serve as the main company communication liaison for system and/or software upgrades, changes, and maintenance. • Actively monitor issues across time zones to ensure timely support for all employees. • Lead and collaborate on cross-functional IT projects: Windows 11 migration for EOL Windows 10 support, Company-wide WIKI build, assisting with company and department builds, Compliance and security alignment through MFA and RBAC auditing, Enabling SSO across platforms, PowerShell scripting, workflow automation, and external guest access provisioning for secure collaboration.