• Develop and execute a comprehensive business systems strategy aligned with GitLab's growth objectives. Define the multi-year roadmap for Sales, Customer, and Finance systems • Lead improvements and evolution of Quote-to-Cash processes and systems. Drive improvements across CPQ, order management, billing, revenue recognition, and collections to deliver seamless experiences while ensuring accuracy and compliance. • Architect sophisticated usage-based billing capabilities supporting GitLab's consumption models. Partner with Monetization, Fulfillment, and Revenue Accounting to enable flexible pricing, accurate usage tracking, and automated billing. • Champion AI and automation integration across Sales, Customer Success, and Support systems. Identify high-impact use cases, establish governance for responsible AI adoption, and measure business outcomes. • Establish enterprise-wide governance frameworks, including architectural standards, integration patterns, data policies, and change control. • Design and oversee technical architecture connecting our enterprise applications. Ensure robust, scalable integrations through API-first approaches, optimized data flows, and modern integration patterns. • Maintain audit-ready systems with robust controls satisfying SOX requirements. Implement security controls, access management, data governance, and audit capabilities while managing vendor risk and regulatory compliance. • Build and inspire high-performing distributed teams of analysts, program managers, developers, and administrators. Foster async-first culture, empower teams through clear frameworks, drive accountability, and develop talent across hybrid insourced/outsourced models. • Serve as a trusted technology advisor to the executive team and senior leaders. Translate business requirements into scalable technical solutions and build consensus across the business