O2 Commerce
O2 Commerce is your go-to partner for building and optimizing data-driven commerce experiences.
CRM & Loyalty Strategist
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
123 days ago
Salary
Not specified
Bachelor Degree5 yrs expFrenchEnglishMagento
Job Description
• Analyze user behavior, design tailored strategies, and strengthen customer loyalty and retention.
• Develop high-value strategies for D2C, B2B, and B2C clients.
• Maximize customer engagement with a customized CRM plan and automation.
• Create and execute detailed CRM roadmaps with prioritized initiatives.
• Improve customer lifetime value through loyalty-focused strategies.
• Advise clients in selecting the right CRM, CDP, and Loyalty platforms.
Job Requirements
- 5 to 6 years of experience developing CRM and Email Marketing strategies for companies operating in eCommerce B2B, D2C, and B2C environments.
- Ability to analyze customer journeys and identify opportunities to improve engagement and retention.
- Proven ability to turn data insights into actionable strategies that drive business growth.
- Strong capability to create prioritized CRM/Loyalty roadmaps for successful execution.
- Experience with eCommerce platforms: Magento, Shopify, BigCommerce, and headless architectures.
- Proficiency with tools such as Klaviyo, Bloomreach Engagement, HubSpot, and Google Analytics.
- Relevant experience in agile environments, particularly within the Scrum framework.
- Fluency in English and French, both spoken and written, is required.
Benefits
- Access to employer-partially-paid health insurance (coverage for you and your family).
- Vacation and floating/personal days to rest.
- Disconnect policy to support work-life balance.
- Flexibility regarding work location and hours (offices in the United States and Canada, with the option for 100% remote work).
- Recognition program in the form of gift cards or donations to charities.
