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Senior Director, Commercial Delivery – Managed Services

DirectorDirectorFull TimeRemoteTeam 501-1,000H1B SponsorCompany Site LinkedIn

Location

Texas

Posted

130 days ago

Salary

Not specified

Bachelor Degree10 yrs expEnglishAWSAzureCloudEC2Google Cloud PlatformLinuxPMPService Now

Job Description

• Oversee day-to-day operations, ensuring SLA compliance, incident closure, and proactive issue prevention. • Govern delivery operations across multiple Commercial accounts, managing both SAP and non-SAP workloads. • Lead tactical initiatives such as OS patching, DR drills, system upgrades, and cloud migrations. • Drive operational maturity through ITIL practices and continuous improvement programs. • Conduct regular service reviews (QBRs, MSRs) and executive reporting through dashboards and performance metrics. • Maintain accurate documentation and reporting for delivery milestones and KPIs. • Manage client escalations with urgency and transparency, maintaining strong and trusted relationship. • Use ServiceNow and Jira to track tasks, incidents, problems, and changes across delivery streams. • Coordinate activities across AWS, Azure, and GCP environments — ensuring security, performance, and compliance. • Collaborate with Cloud Architects to optimize cost, automation, and resiliency. • Ensure SAP and non-SAP workloads follow hyperscaler best practices (e.g., HANA sizing, DR design, clustering). • Demonstrate working knowledge of key cloud components such as EC2, S3, IAM, VPC, Azure VM/Storage/AD, and GCP Compute/Networking. • Mentor tower leads, engineers, fostering a culture of accountability and excellence to drive engagement and operational excellence. • Support workforce planning, hiring, onboarding, and performance management for delivery teams.

Job Requirements

10+ years of progressive experience in IT Managed Services, Cloud Delivery, or Infrastructure Operations, including large-scale enterprise environments.
3+ years in a leadership role (e.g., Delivery Lead, Engagement Manager, or Operations Director) managing cross-functional technical teams and client portfolios.
Demonstrated experience managing multi-cloud delivery operations (AWS, Azure, and GCP) and complex enterprise workloads.
Proven ability to use ServiceNow (Incident, Change, Problem, CMDB, Reporting) and Jira/Confluence (project tracking, sprint management).
Strong understanding of cloud and infrastructure delivery models, automation, and cost optimization strategies.
Experience managing SAP and non-SAP workloads in hybrid or cloud environments (S/4HANA, ECC, HANA DB).
Familiarity with compliance frameworks such as FedRAMP, ITAR, DISA STIG, and industry security standards.
Proven ability to manage delivery P&L, drive financial performance, and improve resource utilization.
Excellent executive communication, stakeholder management, and presentation skills.
Demonstrated ability to lead large, distributed teams with empathy, accountability, and collaboration.
Data-driven mindset with strong analytical and problem-solving capabilities.
Deep understanding of ITIL principles and operational governance frameworks.
Strategic and operational agility with the ability to thrive in a fast-paced, matrixed organization.
Demonstrates resiliency with the ability to quickly adapt to changes and challenges.
Certifications preferred: PMP, ITIL v4, AWS Certified Solutions Architect / Azure Administrator / GCP Professional Cloud Architect, Linux/Windows Certification, COMPTIA Sec+/Network+.