• Manage large books of business for commercial lines insurance clients • Drive customer retention and market additional lines of coverage to grow business and properly insure risks • Evaluate carrier relationships, commercial insurance products, and market placement • Provide quality and timely service to customers and clients • Research, provide recommendations and implement ReSource Pro solutions for clients • Work in a variety of Agency Management Systems to complete tasks • Lead day-to-day customer interactions • Use your subject matter expertise to consult with customers and advise colleagues • Gather information about client needs and insurance solutions • Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals