• Build trusted relationships with technical and business stakeholders, acting as the primary technical point of contact for live clients • Provide expert guidance on platform architecture, configuration, integrations, and best practices across supported ERP solutions • Lead technical discovery and collaborate with Client Success Managers to define and execute strategic account plans • Identify and recommend process improvements, add-on solutions, or integrations that align with client needs and business goals • Troubleshoot and resolve complex technical issues, coordinating with internal and external teams as needed • Represent the voice of the client in cross-functional discussions with Product, Engineering and Support teams • Participate in and contribute technical insights to annual business reviews and other key touchpoints • Provide configuration support, develop technical documentation, and enable client self-sufficiency where possible • Proactively identify and mitigate risks to system performance and client satisfaction • Continuously refine and share internal best practices and scalable solutions for technical account management