• Switchboard - answer phones using our software (computerized) to direct incoming calls to the correct department or staff member. • Document all incoming calls in our CRM Software. • Order Brochures for shipment to main office • Mail out Welcome to the Travel Agency packet • Send out Customer Service support emails and texts for follow up • Work Airline Schedule changes • Onboard New Clients in our CRM - Customer Relation Management • Offer our sold clients our preferred Park and Fly hotels • Setting Call Back Appointments for our travel advisors • Building proposals called Travefys to share information on destinations with our guests.