• Responsible for configuring, rolling out, and supporting the Epic Resolute Professional Billing and Claims application • Plans, designs/builds, tests, implements, and supports the needs of Epic software • Analyzes and determines system requirements and specifications • Performs and documents workflow analysis while evaluating user experience • Supports and maintains environments or applications using domain knowledge • Creates and maintains documentation and training materials regarding the implementation of applications • Configures changes within the Epic environments to provide standardized, comprehensive workflows • Corrects issues, conducts routine maintenance, and updates systems with new functionality • Provides guidance and support to end-users to enhance the use of Epic and offers solutions to resolve end-user system issues