• Provide high-quality, timely support to Amplify customers via incoming calls, emails, voicemail, and chat sessions across multiple platforms and systems • Employ effective questioning techniques and strong attention to detail to validate the customer’s issue and provide an accurate, timely resolution with empathy • Create and track support tickets for each issue with a high level of detail, log all contacts, properly categorize issues, and follow up appropriately • Research solutions to customer questions and problems using Amplify’s Knowledge Base and other available resources • Manage a small team of contracted agents during peak onboarding season; support training, provide coaching, and handle discrete escalations.