Amplify
A pioneer in K–12 education, Amplify partners with educators to make learning rigorous and riveting for every student.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn
Location
Alaska + 10 moreAll locations: Alaska, Arizona, California, Hawaii, Idaho, Montana, Nevada, Oregon, Utah, Washington, Wyoming
Posted
25 days ago
Salary
$80K - $90K / year
Bachelor Degree2 yrs expEnglish
Job Description
• Own the entire customer journey for a defined book of business from launch through post-sales
• Act as a consultant and coach to district leaders
• Execute project plans for implementations
• Work with district personnel to define project priorities and ensure launch readiness
• Review and analyze account data to understand usage trends and measure curriculum impact
• Develop a deep understanding of customer contracts to ensure compliance and proactively make recommendations
• Partner with internal teams to resolve customer issues and help inform the approach to customer lifecycle processes.
• Maintain expertise across Amplify’s suite of products to advise accounts on curriculum strategy
Job Requirements
- Bachelor’s Degree or related work experience
- 2+ years of experience in Account Management or Customer Success
- Excellent verbal, written, and presentation skills
- Strong organizational skills with the ability to manage multiple projects in a fast-paced environment
- Proven track record in handling customer escalations and fostering positive resolutions
- Exceptional communication and presentation skills, with the ability to engage and influence stakeholders at all executive levels
- Strong strategic thinking, project management skills, and the ability to drive results independently
- Resourcefulness, independent problem-solving ability, and comfort operating under ambiguity.
- Experience with Salesforce, Gainsight, and Google Suite preferred
Benefits
- 401(k) plan
- competitive health insurance and mental health options
- basic life insurance
- paid time off
- parental leave
- access to best-in-class development programs
