• Lead, mentor, and eventually grow the Americas FAE team to deliver exceptional technical support and customer satisfaction. • Set priorities, allocate resources, and ensure alignment with commercial goals in the Americas region. • Develop team skills in AI deployment, embedded systems, and SDK support through coaching and collaboration with global peers. • Build scalable support and knowledge-sharing processes for consistent customer engagement. • Oversee all technical aspects of customer engagements in the Americas — from pre-sales to post-production. • Act as a senior technical escalation point for complex customer issues, ensuring swift resolution through collaboration with R&D and Product teams in Europe. • Support key strategic accounts directly as needed, maintaining strong customer relationships and technical credibility. • Advocate for customer needs within the organization, feeding insights into roadmap and product improvement discussions. • Partner with Sales, Business Development, and Marketing to ensure cohesive go-to-market execution and customer onboarding. • Collaborate with Engineering and Product Management to communicate customer feedback and drive continuous improvement. • Contribute to the global Customer Success strategy and coordinate activities with other regional FAE teams. • Track team performance, project timelines, and customer satisfaction metrics. • Maintain accurate reporting of customer issues and opportunities. • Support hiring and scaling of the Americas FAE function as business grows.