• Own the relationships with target clients • Build and execute account plans for your assigned accounts by understanding key decision makers, org charts, product utilization and new revenue opportunity • Act as a strategic partner to your clients - deeply understanding where opportunities and friction exists and by partnering with them to implement or tune Snapsheet’s offering. • Act as a SME for the Snapsheet Appraisal Service offering understanding where and how we drive value for each customer. • Collaborate with internal Stakeholders to introduce new products to existing clients where applicable. • Manage ongoing client communication including regularly scheduled meetings/calls and provide exceptional follow up, written reports and presentation. • Analyze and develop strategies to increase user-level and enterprise-wide adoption • Review learning and education plans to ensure customers with low usage are provided with additional training/education to fully optimize usage of Snapsheet Products • Document communication with users and accounts accurately and in a timely manner via system tools. • Ensure that issues are escalated appropriately to appropriate internal departments and management • Regularly review and analyze data identifying the most relevant and impactful quantitative results to add value and insight to your clients business.