• Ongoing collaboration with each GTM team to understand where their workflows contribute to the customer journey to assist in fully maximizing their ability to execute these workflows effectively • Identify and improve inefficiencies in the Salesforce UI/UX by leveraging the full range of Salesforce feature functionality to surface the right data at the right time, increasing user adoption • Support RevOps by managing standard data normalization and duplicate data prevention in Salesforce • Execute on field structure redefinition to standardize help text, descriptions, data types, and other attributes to ensure scalable object modeling and metadata framework is maintained • Support the automation of data integration from GTM tools such as Gong, Zoominfo, Clay • Collaborate with Customer Success to identify and improve the team’s ability to work quickly and efficiently through high impact processes • Create detailed process flow diagrams, data process documentation, and configuration specifications for UI/UX. • Manage stakeholder expectations and communicate timelines, risks, and dependencies clearly. • Facilitate user acceptance testing and coordinate feedback incorporation into final deliverables. • Present stakeholders with documentation to include content to enable them to train users on new solutions being delivered. • Other duties as assigned.