Cursor is the best way to code with AI.

Community Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

121 days ago

Salary

Not specified

English

Job Description

• Provide in-depth technical support on our developer forum and other community channels, resolving complex user-reported issues and ensuring high-quality community interactions. • Debug, reproduce, and troubleshoot software bugs and usability problems. • Design and build internal tools and automations to scale support operations. • Represent Anysphere in technical conversations with developers on forums, Reddit, and other community channels, especially for high-stakes bugs and issues. • Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. • Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates.

Job Requirements

Hands-on experience with Cursor as a user - familiarity with advanced features and common workflows preferred.
Experience in community forum support, software engineering, or a related user-facing technical role.
Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI.
Strong debugging skills and a passion for digging deep into technical problems.
Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences.
Self-starter with curiosity, creativity, and a bias for action.